SHIPPING & RETURNS

DELIVERY
All delivery times are estimates and are not guaranteed. Shipments may be affected by weather-related delays, carrier limitations or other events outside of our control.
Depending on your item’s location, one of our preferred partners can fulfill your order using their next day delivery option. Our partners include, but are not limited to, FedEx, UPS, DHL and USPS.
Once your order ships, you will receive an email notification with your tracking information. International customers are responsible for any additional fees or taxes after an item ships. We do our best to protect international customers from incurring additional fees, but cannot guarantee against any unexpected expenses.

ORDER TRACKING
Once shipped, you will receive email notifications and may log in to our website for real-time tracking. Note that some orders may be sent using multiple parcels. In these cases, you will receive multiple emails and tracking numbers.
Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.

INCORRECT ADDRESS
Make sure you provide the correct address at checkout because:
If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
We are not responsible if your order gets delivered to the wrong address or returned to sender. The orders will be returned to our shipping partners’ warehouses and disposed of by them. Before reaching out to our customer support, please check your given shipping address first.
For orders returned due to an incorrect address provided, we’ll guide you to contact the carrier.
If you contact the carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Customer satisfaction is our #1 priority and we will do whatever we can to take care of you. Thank you for considering our store and if you have any questions, please don’t hesitate to contact us at VIPOpulent@outlook.com.

CANCELLATIONS
If you change your mind about your purchase, please contact us at VIPOpulent@outlook.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 03 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled or modified.

Refunds – Transaction Fee
If you request a refund/cancel after placing an order, a 10% transaction fee will be deducted from the refund amount.
This fee is charged by the payment platforms (e.g., PayPal, Stripe, and credit card issuers) and is non-refundable. We do not receive any portion of this fee.
Thank you for your understanding.

Refund Time
If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here’s how long it takes for a refund to appear on your account or statement:
–Credit Card: Up to 15 business days.
–Paypal: 3 to 12 business days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@niceshoeus.com.

Need help?
Contact us at VIPOpulent@outlook.com. for any questions.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.